Testimonials

See what our satisfied clients say about their experience with Extensions Unlimited

Larry & Jodie

Reza & Alisa

James & Heather

“The project was well organized and finished ahead of time. When rain damage occurred to our property it was rectified with no problem. Throughout the build our project manager was very approachable, calm and confident! (Noticeably when I wasn’t).”

GOODPOINTS:
The project was well organized and finished ahead of time. When rain damage occurred to our property it was rectified with no problem,
Throughout the build our project manager was very approachable, calm and confident! (Noticeably when I wasn’t).
Overall, we are extremely happy with our extension and have no reservations about recommending you to others!

CONTRUCTIVE CRITISISM:
The roofers had to return several times to attend to the new roof due to leaks which was quite stressful, and should have been avoided.
The plasterers could have been more respectful of the fact they were in someone’s home.
The carpenters, plumbers, tillers and electricians were all great!

Collins Family – Mentone
“A special thank you goes to our project manager, whose professionalism was exemplary. He managed the project timing perfectly and there was barely a day when someone wasn’t here working away.”

Right from the first phone call we found the whole team at Extensions Unlimited to be very attentive and professional.

The Design Consultant listened to our requests, and came up with a design that suited our needs and existing construction. Once the work commenced, we had fairly tight deadlines due to overseas visitors arriving and despite very inclement weather, the team worked very hard to meet the goal of getting the job finished on time, with a couple of days to spare!

A special thank you goes to our project manager, whose professionalism was exemplary. He managed the project timing perfectly and there was barely a day when someone wasn’t here working away. Any small concerns (mainly due to the bad weather) were resolved quickly, professionally and satisfactorily. He promptly returned my calls if I left a message, and he impressed me with his patience and availability, no matter how busy he was.

Living with renovations can be very taxing but because I also run a busy natural health clinic from home, perhaps even more so. Disruption was kept to a minimum. I was nervous about continuing to work from home whilst the renovations were taking place. I needn’t have been concerned at all. The building site was always safe and tidy especially as I have clients constantly coming and going (some of my clients who currently work in the building industry themselves, showed surprise at the tidiness and order of the building site), and I did not hear one expletive…important when your home is also your workplace!

Without exception, all trades people were respectful of my home and workplace. They appeared genuinely happy in their work. They were careful, meticulous, patient and easy to deal with. They all deserve special thanks. I would like to mention the team of carpenters, who spent most of their time here. Thank you guys!

I have no hesitation in recommending Extensions Unlimited to anyone!

Brenda – Glen Waverley

Brenda – Glen Waverley
“We thank everyone involved in making our living in the house during this project achievable and not a horrible experience. We acknowledge that having us on site would have given rise to extra complexities. Everyone was patient and considerate.”

OUR PROJECT MANAGER! – Scott and I truly thank him from the bottom of our hearts for his excellent project management. Having both been project managers we see what an excellent “asset” Extensions Unlimited has with him. The project ran smoothly, there was excellent communication, he always delivered and where it was beyond his control he was open and timely in his communication.

He is excellent in managing expectations and reaching a ‘win, win’ outcome at all times – this is a credit to him. His knowledge of the building industry and his inter personal skills with all parties albeit clients or trades and even clients children are excellent. We think that whatever your paying him you should double it so you don’t lose him!!!

The “trades” that were involved in our project were in the main excellent. The plumbers were amazing. Very polite and considerate and given how disruptive it can be they were brilliant. Also trades were very conscientious and always turned up when they said they would and worked long days to maintain the project milestones. The concreter that did the driveway “BRILLIANT”. The bricklayer’s work quality was fantastic. Once again can’t overstate enough how fantastic their consideration of us was especially since we were living there.

Delivered “ON TIME” fantastic effort!! In fact delivery “EARLY”. Again thanks to our project manager

His timely capture and handling of variations was excellent.

Site cleanliness and site accessibility was excellent. Being able to get double pram out at all times would have been no mean feat to achieve.

The integration of client supplied materials was excellent. At all times there was co-operation from everyone to facilitate incorporation of ‘non standards into project.’

The fact there was very few delays in trades turning up to commence job and that there was not very much ‘dead’ time is again a credit to the project managers scheduling and trades he used.

We thank everyone involved in making our living in the house during this project achievable and not a horrible experience. We acknowledge that having us on site would have given rise to extra complexities. Everyone was patient and considerate.

Scott & Veronica
“Overall our experience with extensions unlimited was excellent and we love our ‘new’ house. The extension was good value for money, was a high quality finish and has completely changed the way we live and our quality of living. Thanks to the extensions unlimited team for making it so easy for us!”

We first encountered Extensions Unlimited via the internet. The company’s website was excellent. I particularly appreciated that it was informative, had before and after pictures of renovations, testimonials and all the appropriate accreditations available for checking.

We sent an email enquiry which was returned the next day, and an appointment with a builder immediately arranged. Office staff were friendly and courteous, but more than that, they seemed to enjoy their jobs.

We met the designer at our house for an initial consultation. We believe he is a great asset to Extensions Unlimited. He was friendly, funny, knowledgeable, full of ideas and open to suggestions. He was great with our kids, and our dog, and was actually really nice to chat with about the ‘renovate vs. relocate’ debate. He was honest, impartial and left use with some ideas about budget, plans and told us to call him when we were ready, which was great. Other builders were a lot higher pressure than this approach, and failed to understand that doubling our mortgage to renovate isn’t a decision that can be made quickly.

Having our house assessed for renovations also identified some repairs that needed to be done, which the design consultant organised for us. This gave us a chance to interact with the team, and gave us the faith in the company to take the plunge and renovate.
We had a further four meetings with the designer to iron out the renovation, all at no cost.

We met with our project manager, what a diamond in the rough! He was efficient, professional and a great guy to have around. He warmed to us and the kids straight away. He was always available and happy to help, and I felt very reassured to have him as our project manager. He was particularly good at keeping us informed of progress, problems and his solutions. At the end of each day he always spoke to us about what would be happening the next few days, which made living in the house while we renovated much easier than it otherwise would have been.

The renovation started and we met a few of the trades. We couldn’t have asked for a better team of guys – they were fantastic. I don’t think they knew, but when they took our roof off I could hear the carpenter talking to his apprentices through the plaster. he dealt with his apprentices in a really professional way, he took time to show and explain things, he didn’t crack it when minor things went wrong, he took it as a ‘teachable moment’ and showed them how not to make the same mistake twice. He was lovely to have in the house, tolerated the dog, kids and a crazy housewife with dodgy home cooking. A family friend who is a builder came past and had a look at the work, and said it was good quality workmanship, which was also very positive.

I wish I wrote down everyone’s names, all the staff were really brilliant to have in the house.

We got to know the plumbers, they were great to have in the house, I never felt uncomfortable or worried about the kids, and the interactions between trades were friendly, which made the whole job so much easier. Having six blokes in the house doing stuff with three kids under four is no mean feat, but they made it pleasant…even fun at times!

A downside was when our house flooded under the tarps, ruining paint and carpet in three bedrooms. I found it difficult that I couldn’t get onto anyone at 1am, I didn’t expect them to come and fix it but I was hoping for some advice about the power (which I turned off as the water was coming through the light fittings and power points). We set up camp in a dry room and waited for dawn.

At dawn, there was our project manager, team of trades and a cast of thousands.one of the guys got sent inside – he gave me a hug, bless him! It was exactly what I needed. Then they took down my ruined blinds, mopped carpet, moved furniture and did anything I asked, and an hour later, the kettle was on, everyone was laughing and it all seemed a bit amusing.

The rest of the extension went pretty well, the stair guy was another highlight – he was fast, neat, clean and courteous. The stairs were installed in a day.

We changed our mind about the bathroom design downstairs and although the team were probably annoyed, they spent half an hour talking with me and our project manager about what we could do to change things. Then they changed everything quickly and efficiently and I am so glad we did – the bathroom is perfect. It was great to know we could make changes later in the project for a small additional cost. I plan to use that bathroom for the next 10 years, so I am glad that the team were flexible.

The skip bin guy was just lovely. Each few weeks he was quick, courteous and always smiling. He was pretty quiet too, which was good because sometimes the bin went at 7am!

It was the little things that made the difference with the renovation. Our project manager found us some door handles for downstairs that matched upstairs. One less thing for me to do, and managing the renovation, three little kids, no roof, working is all hard enough!
Our hot water service died in the middle of the renovation and our project manager arranged a cash job replacement the following day which was great

Our electricians were fabulous. Not only were they easy on the eye (making my mum giggly and ridiculous) they were neat, fast and communicated really well when talking about where we wanted things like power points and lighting to go.

When (after four months) the renderers were ‘finished’ I told our project manager we were unhappy with the job, and he arranged replacement renderers to assess the work. They completely recoated the whole lot, and it looked amazing. They did the whole upper floor in three days.

Months after the renovations finished, there were little things that we noticed — a few upstairs power points had no power, the water supply to the evaporative cooling had been cut off when the hot water service was installed. However, although these things were mildly annoying, one phone call to our project manager and they were fixed quickly and at no cost, which was great.

Overall our experience with extensions unlimited was excellent and we love our ‘new’ house. The extension was good value for money, was a high quality finish and has completely changed the way we live and our quality of living. Thanks to the extensions unlimited team for making it so easy for us!

Morgan Family
“The Project Manager organized the tradesman and his team finished the construction work smoothly – well before the due date. He was great in helping us decide the colour of the render for the outside of the house which we are extremely satisfied with.”

Dear Extensions Unlimited,

We are writing to express our gratitude to your company for the efforts your team has placed in the renovations of our home. We highly praise the team involved, in particular appreciating the help from your design team and Project Managers.

Always available when we needed to contact him during the designing and building process, your designer answered all of our questions and provided us with many ideas that suited our taste. He was lovely to work with and did a great job at designing the house.

The Project Manager organized the tradesman and his team finished the construction work smoothly – well before the due date. He was great in helping us decide the colour of the render for the outside of the house which we are extremely satisfied with. Family and friends that come past have commented on the difference between the old and new house – all of which compliments to your team.

Overall your team is friendly, reliable and easy to talk to – we are very pleased with the final result.

Please send our regards to your team and if possible, reward them because they deserve it!

We will definitely be recommending you to our friends in future.

Thanks again for your help.

Truong Family
“Job was completed ahead of schedule which is great — VERY HAPPY! Competitively priced compared to other quotes we received. Our Project Manager was excellent and a pleasure to deal with. Very friendly and kept me informed of due developments.”

Job was completed ahead of schedule which is great — VERY HAPPY!

Competitively priced compared to other quotes we received.

Our Project Manager was excellent and a pleasure to deal with. Very friendly and kept me informed of due developments.

Trustworthy sub contractors – we work full time and had our house open to trades while at work for the majority of the project and nothing went missing.

The carpenter and the electrician were very friendly and took time to chat.

Overall, very happy with works done and with everyone we dealt with.

Will recommend to friends and family. Our neighbours are thinking of doing an extension in the future and we have told them all about you. Our neighbours across the road have also had family members do works with your company and they are also very happy and said your workmanship is of a good standard.

Thank you very much for everything.

Nicki & Paul
“Our project manager always displayed a “can do” approach to the job and ensured all our requests were met in a timely matter. He was helpful and accommodating even when called on a couple of weekends. We highly recommend our project manager for all future projects.”

Our project manager always displayed a “can do” approach to the job and ensured all our requests were met in a timely matter. He was helpful and accommodating even when called on a couple of weekends. We highly recommend our project manager for all future projects.

Carpenters:
We felt comfortable having these tradesmen in our home on a daily basis. They were always pleasant and well mannered and did an amazing job on our house. If needed we will use them again in the future.

Electrician:
Is a professional and completed our job perfectly and carefully. He is also recommended.

Plumbers:
These guys did a fabulous job and were helpful and friendly. They acted swiftly towards any issues that arose.

Plasterer:
Was very meticulous and performed his role with care and concern, he was also accommodating.

Clean Up:
Cleared the debris around the site on a couple of occasions and left the property tidy and safe.

Mr & Mrs Haley
“The job went well – considering the difficulty with our plans and difficult roof structure. Our project manager solved any problems promptly and happily. He was very easy to deal with and the job went much more quickly and smoothly once he was involved.”

The job went well – considering the difficulty with our plans and difficult roof structure. Our project manager solved any problems promptly and happily. He was very easy to deal with and the job went much more quickly and smoothly once he was involved.

We are extremely happy with the end result and would ( and have) recommended Extensions Unlimited. All the tradesmen involved were very polite and considerate and nice to deal with.

Thanks very much

Melissa & Anthony
“John and I would like to thank Extensions Unlimited for all there good work. Our Supervisor was great to work with, all problems and concerns were dealt with, with no hesitation.”

John and I would like to thank Extensions Unlimited for all there good work.

Our Supervisor was great to work with, all problems and concerns were dealt with, with no hesitation. All work man that came through the house were nice and professional.

John and I would not hesitate to recommend the company. Great Work.

Thanks to everyone who made our project possible.

John & Sophie
“As Project Manager, made sure he was accessible and regularly inspected work. He ensured our needs were being met and minimised disruption to the family. He was friendly, easy to deal with and clearly has a strong client focus.”

As Project Manager, made sure he was accessible and regularly inspected work. He ensured our needs were being met and minimised disruption to the family. He was friendly, easy to deal with and clearly has a strong client focus.

The carpenters took a great deal of pride in their work and spent extra time ensuring we were happy with the results. This included returning on weekends if necessary to rectify issues. Electricians were impressive in terms of speed, efficiency and quality of work.

We would be more than happy to recommend Extensions Unlimited to other potential clients.

Matt & Margaret
“From day one when the design consultant came around, we really didn’t know what we wanted, but after a couple of consultations with him he was able to come up with a great design on his lap top that we were thrilled with.”

This is just a short letter to let you know how happy we are with the end result of the extension.

We have had so many positive comments from family, friends and people stopping to ask for Extensions Unlimited phone number.

From day one when the design consultant came around, we really didn’t know what we wanted, but after a couple of consultations with him he was able to come up with a great design on his lap top that we were thrilled with.

Our Project Manager was fantastic, nothing was a problem, he ran a very tight ship and was always asking if everything was running smoothly. The guys were also great in putting up the frame and fit off. Working in with other tradesman I had working for me was no problem. And the other tradesmen once again I thank you very much for your professionalism. I would not hesitate in recommending your company to any family looking to extend.

P.S I’ve handed out a few business cards already. I don’t mind if people want to ring to ask about the extension.

Andrew
“Our supervisor’s attention to detail, understanding of our needs and keeping us informed every step of the way can only be expressed as invaluable. He not only gave us advice when required, but also readily came forward with solutions and alternatives as the works progressed.”

It is with great pleasure we express our complete satisfaction and sincere thanks to your company for the great job your project team achieved on the extension and renovations recently carried out on our property.

Firstly, we would like to sincerely thank the Design Consultant for the fantastic design he came up with. We would also like to extend to him our special thanks for his patience, understanding and guidance as we went through the design process with him. Nothing was ever too difficult, nor was the long hours of discussion, our numerous requests and changes ever a problem for him, thank you!

We would also like to make special mention of the excellent job The Project Manager did in managing the whole operation from start to finish. This was also commented upon by our neighbours who observed the building works from the start.

Our supervisor’s attention to detail, understanding of our needs and keeping us informed every step of the way can only be expressed as invaluable. He not only gave us advice when required, but also readily came forward with solutions and alternatives as the works progressed. We cannot speak too highly of his commitment and tenacity in dealing with the tradesmen who were involved in our project. he is an excellent Site Manager and your company can be very proud of having a manager of such caliber on your staff. Thank you!

Please also pass on our sincere thanks to the bricklayer, carpenters, plasterers, plumbers, electrician and roof tilers for their excellent work on our site. Each one of these tradesmen’s contribution has enabled us achieve the end result we anticipated. Thank you guys!

We would have no hesitation in recommending the services of Extensions Unlimited and would be more than happy to act as referees for your potential clients at any time in the future.

We would like to take this opportunity to wish your company all the very best for the festive season and continued success in 2005 and beyond.

B & G Brown

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