Excellent Project Management! Communication was always clear, precise, timely & trustworthy. The whole extension / renovation process was well handled and we enjoyed the journey.
We opted for Extensions Unlimited purely based on our experience with our Designer. We were impressed by his professionalism & conscientiousness in finding the best design for our needs. Moreover, we felt he was someone we could trust. In fact, all Extensions Unlimited staff members were professional & friendly, so dealing with Extensions Unlimited was a positive experience.
Very happy with our upstairs extension. The company stood out from the very beginning in terms of customer service as well as promptness and clarity of communication.Our project was finished on time and within budget.
Have to especially acknowledge Emilio, our building manager and Barry West, our designer.
Barry was very patient and attentive with our requirements in the design stages. He went out of his way to meet us outside working hours and was very clear and meticulous with everything.
Emilio was easy to communicate with and was readily available on the phone even outside normal hours. He was very pro active with addressing all the issues which crept up during the build stage and efficiently managed the project within the agreed time frame
We had a great experience with extensions unlimited adding a second storey to our weatherboard home. Design was perfect and having lived in it now for over 8 months we can say we are fully happy with all aspects of the build. Project kept to budget and timeline. Highly recommend.
Awesome customer service.
“The salesman, Eddie, was terrific! He listened to our requests and took into account all of our requirements when developing the plan for our extended and renovated home. He explained the entire process very well and gave us the confidence to move forward with the project.
The Project Manager, Nick, was absolutely second to none! He made sure that we always knew eveything that was going on with the project ad exactly when it was going to take place. He always considered our family and worked around us with respect and absolute care. He was always approachable and settled any concerns or worries that he had no matter what day or time it was. The success of our project and absolute satisfaction that we have with the end result is entirely due to the efforts and diligence of Nick. He is truly an asset to the company.
The trades were efficient, timely, friendy, respectful and a pleasure to have in our home.
All of the additional non-related trades that were recommended to us by the Project Manager were also excellent tradesmen and provide us with a good and cost effective service.
Overall, we now have a solid, beautiful home that meets all of our needs and that we absolutely love. We would have no hesitation in recommending Extensions Unlimited to any prospective client.
just wanted to provide some feedback in regards to my dealings with Extensions Unlimited. I realise it is only early days and I have only signed the pre contact agreement a week ago, but I really wanted to pass on this information.
I had the good fortune to have one of your design consultants design a 2nd storey extension for my cottage in Mitcham. He not only met my expectations but far surpassed them with the design he has presented to me. He has gone over and above to produce a design that is not only attractive, but is completely complimentary to the style of the existing house.
It has been a joy working with someone who is as genuinely passionate about period style homes and who works hard to preserve and enhance the existing character.
I look forward to working with Extensions Unlimited over the coming months.
My husband and I recently committed to a contract to build our extension through your company. We thought it may be worthwhile to provide you with some feedback on what led us to this point.
When we decided to move forward with the idea of extending our home, we only sought meetings with a small number of design and build companies, all of whom had been recommended to us by friends or colleagues. As with most people in our position, the decision to extend was somewhat daunting and we didn’t really know where to start. How much was it going to cost us? How complicated was it going to be? Who could we trust to get the job done properly?
This letter is not about what other companies didn’t do well. We actually had good experiences with others we talked to. In fact, price, while very important, was not necessarily the key deciding factor. Design, of course was also a large consideration in the final decision. We were relying on being presented with an aesthetically appealing design that catered for our lifestyle and future needs. A build that could be carried out with minimal interruption to our living arrangements, and one that would fit into our existing home with minimum reconfiguration. The third key factor in our decision making was possibly equally as important as the others – what type of person would we be dealing with: who represented Extensions Unlimited?
I’d like to outline below, what it was that the design consultant who was assigned to us did “better and best” compared to others:
Fantastic customer service — He was always punctual, polite, attentive and reliable. If he said he would call or email about something, he followed through as promised. His response to queries or concerns was always fast and explanatory. He spent a lot of time with us to ensure he understood our needs and to ensure we had a thorough understanding of what was being offered in the build.
Professional approach — He was focussed and considerate during discussions. We felt respected and ‘listened to’.
Transparent and honest — He was clear about processes and reasons behind his recommendations. He came across with integrity and we felt able to trust what he told us.
Advocacy — He is a clear advocate of your company, and spoke highly of his experiences with all aspects and personnel involved at Extensions Unlimited. It gave us confidence that we would be dealing with a team of experienced, professional experts.
Enthusiasm – He approached us and our project with enthusiasm and passion. It made us feel as though we were important. He took the time to get to know us. He gives a sense of thoroughly enjoying what he does.
No pressure — He delivered excellent service but didn’t make us feel pressured to rush a decision. He didn’t use obvious sales tactics or try to bait us with promises of negotiation.
Delivered the goods — He came up with a design that we are sure will enhance the way our home looks and will meet our needs as a family. He considered the practicality and the “feel” this addition would give us. He presented us with a thorough breakdown of what we would receive as part of our build. And best of all, he presented a build that was within the budget we had discussed! He is a true asset to Extensions Unlimited and we hope he knows how much his efforts are appreciated.
We’re excited about the improvement our extension will make to our home and to our lifestyle. We can only hope that our project continues to be handled with the professionalism and care that has been provided so far!
We look forward to seeing it all come to life over the coming months.
Our initial contact with the company was great.
The Design Consultant met us for our first appointment and listened to our ideas and came up with a design which was exactly what we were looking for.
The process was very easy and construction started after only a few months of signing the contract.
Our Project Manager was very approachable and kept us informed every step of the way. He quickly rectified any problems that arose.
Our extension was completed ahead of schedule which was great for us as we had to rent elsewhere during construction.
Peace of mind and satisfaction with an extension company.
How much is it worth? Everything to me!
Extensions Unlimited were commissioned to build a first floor extension onto our home. Their design consultant was exceptional. He listened to our needs and budget to deliver a wonderful, workable design that the whole family loves. The supervisor and the tradesman followed the same theme. All of our concerns were addressed as well as consideration for our business and personal needs.
The tradesmen were of a first class standard, giving a flawless finish. The project was completed on time and on budget without any real problems. Any concerns that we may have had were dealt with swiftly and professionally.
Integrity with outstanding service is what comes to mind with Extensions Unlimited. The new extension developed a few minor defects that were inspected by the supervisor and promptly rectified in a timely and professional manner. I would have no hesitation in recommending The Extensions Unlimited team to anyone wishing to build an extension.
Thank you to all the team of Extensions Unlimited
For a Job well done,
Extensions Unlimited is a very professional outfit to deal with. They had an open communication; great tradesman and they managed and dealt with the council and obtain all the necessary documentation for us.
The renovation was designed and built according to our expectation and there was no nasty surprises or cost blow out. The whole renovation was completed by the due date and throughout the process there was constant consultation from the project manager.
Our project manager was very professional to deal with; he does his utmost to make sure that our house renovation is exactly what we expected. He was always open to our requests and happy to accommodate any extras we added along the way.
Overall my wife and I are very happy with our new home and would not hesitate in recommending Extensions Unlimited to anyone contemplating renovation their house.
There was constant communication and updates with the project manager;
Skilled tradesman and quality workmanship – especially the carpenter;
The tradesmen maintained a safe site not just for my family but also for my neighbours and pedestrians;
The renovation was completed by the due date;
Minor addition and/or changes was accommodated and considered by the tradesmen and project manager
The guys that did most of the work were always polite and respectful to my wife and kids. They were always aware of us having a new born and made sure that she was ok with the noise.
When we had a leak, our project manager had it fixed ASAP!
Our project manager was always in contact with me, letting me know what was happening. He was a pleasure to deal with!
In finishing I would recommend your company to any of my friends, so thank you for a great job!
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