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Testimonials

See what our satisfied clients say about their experience with Extensions Unlimited

Larry & Jodie

Reza & Alisa

James & Heather

“Our experience with Extensions Unlimited has been incredibly smooth right from the very beginning when we first made contact with the company.”

“The salesman, Eddie, was terrific! He listened to our requests and took into account all of our requirements when developing the plan for our extended and renovated home. He explained the entire process very well and gave us the confidence to move forward with the project.

The Project Manager, Nick, was absolutely second to none! He made sure that we always knew eveything that was going on with the project ad exactly when it was going to take place. He always considered our family and worked around us with respect and absolute care. He was always approachable and settled any concerns or worries that he had no matter what day or time it was. The success of our project and absolute satisfaction that we have with the end result is entirely due to the efforts and diligence of Nick. He is truly an asset to the company.

The trades were efficient, timely, friendy, respectful and a pleasure to have in our home.

All of the additional non-related trades that were recommended to us by the Project Manager were also excellent tradesmen and provide us with a good and cost effective service.

Overall, we now have a solid, beautiful home that meets all of our needs and that we absolutely love. We would have no hesitation in recommending Extensions Unlimited to any prospective client.

Kellie & Sidney
“I had the good fortune to have one of your design consultants design a 2nd storey extension for my cottage in Mitcham. He not only met my expectations but far surpassed them with the design he has presented to me.”

just wanted to provide some feedback in regards to my dealings with Extensions Unlimited. I realise it is only early days and I have only signed the pre contact agreement a week ago, but I really wanted to pass on this information.

I had the good fortune to have one of your design consultants design a 2nd storey extension for my cottage in Mitcham. He not only met my expectations but far surpassed them with the design he has presented to me. He has gone over and above to produce a design that is not only attractive, but is completely complimentary to the style of the existing house.

It has been a joy working with someone who is as genuinely passionate about period style homes and who works hard to preserve and enhance the existing character.

I look forward to working with Extensions Unlimited over the coming months.

Jodie — Mitcham
“Delivered the goods — the the design consultant who was assigned to us came up with a design that we are sure will enhance the way our home looks and will meet our needs as a family… and best of all, he presented a build that was within the budget we had discussed!”

My husband and I recently committed to a contract to build our extension through your company. We thought it may be worthwhile to provide you with some feedback on what led us to this point.

When we decided to move forward with the idea of extending our home, we only sought meetings with a small number of design and build companies, all of whom had been recommended to us by friends or colleagues. As with most people in our position, the decision to extend was somewhat daunting and we didn’t really know where to start. How much was it going to cost us? How complicated was it going to be? Who could we trust to get the job done properly?

This letter is not about what other companies didn’t do well. We actually had good experiences with others we talked to. In fact, price, while very important, was not necessarily the key deciding factor. Design, of course was also a large consideration in the final decision. We were relying on being presented with an aesthetically appealing design that catered for our lifestyle and future needs. A build that could be carried out with minimal interruption to our living arrangements, and one that would fit into our existing home with minimum reconfiguration. The third key factor in our decision making was possibly equally as important as the others – what type of person would we be dealing with: who represented Extensions Unlimited?

I’d like to outline below, what it was that the design consultant who was assigned to us did “better and best” compared to others:
Fantastic customer service — He was always punctual, polite, attentive and reliable. If he said he would call or email about something, he followed through as promised. His response to queries or concerns was always fast and explanatory. He spent a lot of time with us to ensure he understood our needs and to ensure we had a thorough understanding of what was being offered in the build.
Professional approach — He was focussed and considerate during discussions. We felt respected and ‘listened to’.
Transparent and honest — He was clear about processes and reasons behind his recommendations. He came across with integrity and we felt able to trust what he told us.

Advocacy — He is a clear advocate of your company, and spoke highly of his experiences with all aspects and personnel involved at Extensions Unlimited. It gave us confidence that we would be dealing with a team of experienced, professional experts.
Enthusiasm – He approached us and our project with enthusiasm and passion. It made us feel as though we were important. He took the time to get to know us. He gives a sense of thoroughly enjoying what he does.

No pressure — He delivered excellent service but didn’t make us feel pressured to rush a decision. He didn’t use obvious sales tactics or try to bait us with promises of negotiation.

Delivered the goods — He came up with a design that we are sure will enhance the way our home looks and will meet our needs as a family. He considered the practicality and the “feel” this addition would give us. He presented us with a thorough breakdown of what we would receive as part of our build. And best of all, he presented a build that was within the budget we had discussed! He is a true asset to Extensions Unlimited and we hope he knows how much his efforts are appreciated.

We’re excited about the improvement our extension will make to our home and to our lifestyle. We can only hope that our project continues to be handled with the professionalism and care that has been provided so far!

We look forward to seeing it all come to life over the coming months.

Shelley & Ross — Glen Waverley
“Our extension was completed ahead of schedule which was great for us as we had to rent elsewhere during construction.”

Our initial contact with the company was great.

The Design Consultant met us for our first appointment and listened to our ideas and came up with a design which was exactly what we were looking for.

The process was very easy and construction started after only a few months of signing the contract.

Our Project Manager was very approachable and kept us informed every step of the way. He quickly rectified any problems that arose.

Our extension was completed ahead of schedule which was great for us as we had to rent elsewhere during construction.

Davis — Nunawading
“Extensions Unlimited were commissioned to build a first floor extension onto our home. Their design consultant was exceptional. He listened to our needs and budget to deliver a wonderful, workable design.”

Peace of mind and satisfaction with an extension company.

How much is it worth? Everything to me!

Extensions Unlimited were commissioned to build a first floor extension onto our home. Their design consultant was exceptional. He listened to our needs and budget to deliver a wonderful, workable design that the whole family loves. The supervisor and the tradesman followed the same theme. All of our concerns were addressed as well as consideration for our business and personal needs.

The tradesmen were of a first class standard, giving a flawless finish. The project was completed on time and on budget without any real problems. Any concerns that we may have had were dealt with swiftly and professionally.

Integrity with outstanding service is what comes to mind with Extensions Unlimited. The new extension developed a few minor defects that were inspected by the supervisor and promptly rectified in a timely and professional manner. I would have no hesitation in recommending The Extensions Unlimited team to anyone wishing to build an extension.

Thank you to all the team of Extensions Unlimited

For a Job well done,

Vaughan Family — Yarra Valley
“Extensions Unlimited is a very professional outfit to deal with. They had an open communication; great tradesman and they managed and dealt with the council and obtain all the necessary documentation for us.”

Extensions Unlimited is a very professional outfit to deal with. They had an open communication; great tradesman and they managed and dealt with the council and obtain all the necessary documentation for us.

The renovation was designed and built according to our expectation and there was no nasty surprises or cost blow out. The whole renovation was completed by the due date and throughout the process there was constant consultation from the project manager.

Our project manager was very professional to deal with; he does his utmost to make sure that our house renovation is exactly what we expected. He was always open to our requests and happy to accommodate any extras we added along the way.

Overall my wife and I are very happy with our new home and would not hesitate in recommending Extensions Unlimited to anyone contemplating renovation their house.

There was constant communication and updates with the project manager;
Skilled tradesman and quality workmanship – especially the carpenter;
The tradesmen maintained a safe site not just for my family but also for my neighbours and pedestrians;
The renovation was completed by the due date;
Minor addition and/or changes was accommodated and considered by the tradesmen and project manager

Rod & Chris — Noble Park North
“The guys that did most of the work were always polite and respectful to my wife and kids. They were always aware of us having a new born and made sure that she was ok with the noise. When we had a leak, our project manager had it fixed ASAP!”

The guys that did most of the work were always polite and respectful to my wife and kids. They were always aware of us having a new born and made sure that she was ok with the noise.

When we had a leak, our project manager had it fixed ASAP!

Our project manager was always in contact with me, letting me know what was happening. He was a pleasure to deal with!

In finishing I would recommend your company to any of my friends, so thank you for a great job!

Jason — Narre Warren
“The project was well organized and finished ahead of time. When rain damage occurred to our property it was rectified with no problem. Throughout the build our project manager was very approachable, calm and confident! (Noticeably when I wasn’t).”

GOODPOINTS:
The project was well organized and finished ahead of time. When rain damage occurred to our property it was rectified with no problem,
Throughout the build our project manager was very approachable, calm and confident! (Noticeably when I wasn’t).
Overall, we are extremely happy with our extension and have no reservations about recommending you to others!

CONTRUCTIVE CRITISISM:
The roofers had to return several times to attend to the new roof due to leaks which was quite stressful, and should have been avoided.
The plasterers could have been more respectful of the fact they were in someone’s home.
The carpenters, plumbers, tillers and electricians were all great!

Collins Family – Mentone
“A special thank you goes to our project manager, whose professionalism was exemplary. He managed the project timing perfectly and there was barely a day when someone wasn’t here working away.”

Right from the first phone call we found the whole team at Extensions Unlimited to be very attentive and professional.

The Design Consultant listened to our requests, and came up with a design that suited our needs and existing construction. Once the work commenced, we had fairly tight deadlines due to overseas visitors arriving and despite very inclement weather, the team worked very hard to meet the goal of getting the job finished on time, with a couple of days to spare!

A special thank you goes to our project manager, whose professionalism was exemplary. He managed the project timing perfectly and there was barely a day when someone wasn’t here working away. Any small concerns (mainly due to the bad weather) were resolved quickly, professionally and satisfactorily. He promptly returned my calls if I left a message, and he impressed me with his patience and availability, no matter how busy he was.

Living with renovations can be very taxing but because I also run a busy natural health clinic from home, perhaps even more so. Disruption was kept to a minimum. I was nervous about continuing to work from home whilst the renovations were taking place. I needn’t have been concerned at all. The building site was always safe and tidy especially as I have clients constantly coming and going (some of my clients who currently work in the building industry themselves, showed surprise at the tidiness and order of the building site), and I did not hear one expletive…important when your home is also your workplace!

Without exception, all trades people were respectful of my home and workplace. They appeared genuinely happy in their work. They were careful, meticulous, patient and easy to deal with. They all deserve special thanks. I would like to mention the team of carpenters, who spent most of their time here. Thank you guys!

I have no hesitation in recommending Extensions Unlimited to anyone!

Brenda – Glen Waverley

Brenda – Glen Waverley
“We thank everyone involved in making our living in the house during this project achievable and not a horrible experience. We acknowledge that having us on site would have given rise to extra complexities. Everyone was patient and considerate.”

OUR PROJECT MANAGER! – Scott and I truly thank him from the bottom of our hearts for his excellent project management. Having both been project managers we see what an excellent “asset” Extensions Unlimited has with him. The project ran smoothly, there was excellent communication, he always delivered and where it was beyond his control he was open and timely in his communication.

He is excellent in managing expectations and reaching a ‘win, win’ outcome at all times – this is a credit to him. His knowledge of the building industry and his inter personal skills with all parties albeit clients or trades and even clients children are excellent. We think that whatever your paying him you should double it so you don’t lose him!!!

The “trades” that were involved in our project were in the main excellent. The plumbers were amazing. Very polite and considerate and given how disruptive it can be they were brilliant. Also trades were very conscientious and always turned up when they said they would and worked long days to maintain the project milestones. The concreter that did the driveway “BRILLIANT”. The bricklayer’s work quality was fantastic. Once again can’t overstate enough how fantastic their consideration of us was especially since we were living there.

Delivered “ON TIME” fantastic effort!! In fact delivery “EARLY”. Again thanks to our project manager

His timely capture and handling of variations was excellent.

Site cleanliness and site accessibility was excellent. Being able to get double pram out at all times would have been no mean feat to achieve.

The integration of client supplied materials was excellent. At all times there was co-operation from everyone to facilitate incorporation of ‘non standards into project.’

The fact there was very few delays in trades turning up to commence job and that there was not very much ‘dead’ time is again a credit to the project managers scheduling and trades he used.

We thank everyone involved in making our living in the house during this project achievable and not a horrible experience. We acknowledge that having us on site would have given rise to extra complexities. Everyone was patient and considerate.

Scott & Veronica
“Overall our experience with extensions unlimited was excellent and we love our ‘new’ house. The extension was good value for money, was a high quality finish and has completely changed the way we live and our quality of living. Thanks to the extensions unlimited team for making it so easy for us!”

We first encountered Extensions Unlimited via the internet. The company’s website was excellent. I particularly appreciated that it was informative, had before and after pictures of renovations, testimonials and all the appropriate accreditations available for checking.

We sent an email enquiry which was returned the next day, and an appointment with a builder immediately arranged. Office staff were friendly and courteous, but more than that, they seemed to enjoy their jobs.

We met the designer at our house for an initial consultation. We believe he is a great asset to Extensions Unlimited. He was friendly, funny, knowledgeable, full of ideas and open to suggestions. He was great with our kids, and our dog, and was actually really nice to chat with about the ‘renovate vs. relocate’ debate. He was honest, impartial and left use with some ideas about budget, plans and told us to call him when we were ready, which was great. Other builders were a lot higher pressure than this approach, and failed to understand that doubling our mortgage to renovate isn’t a decision that can be made quickly.

Having our house assessed for renovations also identified some repairs that needed to be done, which the design consultant organised for us. This gave us a chance to interact with the team, and gave us the faith in the company to take the plunge and renovate.
We had a further four meetings with the designer to iron out the renovation, all at no cost.

We met with our project manager, what a diamond in the rough! He was efficient, professional and a great guy to have around. He warmed to us and the kids straight away. He was always available and happy to help, and I felt very reassured to have him as our project manager. He was particularly good at keeping us informed of progress, problems and his solutions. At the end of each day he always spoke to us about what would be happening the next few days, which made living in the house while we renovated much easier than it otherwise would have been.

The renovation started and we met a few of the trades. We couldn’t have asked for a better team of guys – they were fantastic. I don’t think they knew, but when they took our roof off I could hear the carpenter talking to his apprentices through the plaster. he dealt with his apprentices in a really professional way, he took time to show and explain things, he didn’t crack it when minor things went wrong, he took it as a ‘teachable moment’ and showed them how not to make the same mistake twice. He was lovely to have in the house, tolerated the dog, kids and a crazy housewife with dodgy home cooking. A family friend who is a builder came past and had a look at the work, and said it was good quality workmanship, which was also very positive.

I wish I wrote down everyone’s names, all the staff were really brilliant to have in the house.

We got to know the plumbers, they were great to have in the house, I never felt uncomfortable or worried about the kids, and the interactions between trades were friendly, which made the whole job so much easier. Having six blokes in the house doing stuff with three kids under four is no mean feat, but they made it pleasant…even fun at times!

A downside was when our house flooded under the tarps, ruining paint and carpet in three bedrooms. I found it difficult that I couldn’t get onto anyone at 1am, I didn’t expect them to come and fix it but I was hoping for some advice about the power (which I turned off as the water was coming through the light fittings and power points). We set up camp in a dry room and waited for dawn.

At dawn, there was our project manager, team of trades and a cast of thousands.one of the guys got sent inside – he gave me a hug, bless him! It was exactly what I needed. Then they took down my ruined blinds, mopped carpet, moved furniture and did anything I asked, and an hour later, the kettle was on, everyone was laughing and it all seemed a bit amusing.

The rest of the extension went pretty well, the stair guy was another highlight – he was fast, neat, clean and courteous. The stairs were installed in a day.

We changed our mind about the bathroom design downstairs and although the team were probably annoyed, they spent half an hour talking with me and our project manager about what we could do to change things. Then they changed everything quickly and efficiently and I am so glad we did – the bathroom is perfect. It was great to know we could make changes later in the project for a small additional cost. I plan to use that bathroom for the next 10 years, so I am glad that the team were flexible.

The skip bin guy was just lovely. Each few weeks he was quick, courteous and always smiling. He was pretty quiet too, which was good because sometimes the bin went at 7am!

It was the little things that made the difference with the renovation. Our project manager found us some door handles for downstairs that matched upstairs. One less thing for me to do, and managing the renovation, three little kids, no roof, working is all hard enough!
Our hot water service died in the middle of the renovation and our project manager arranged a cash job replacement the following day which was great

Our electricians were fabulous. Not only were they easy on the eye (making my mum giggly and ridiculous) they were neat, fast and communicated really well when talking about where we wanted things like power points and lighting to go.

When (after four months) the renderers were ‘finished’ I told our project manager we were unhappy with the job, and he arranged replacement renderers to assess the work. They completely recoated the whole lot, and it looked amazing. They did the whole upper floor in three days.

Months after the renovations finished, there were little things that we noticed — a few upstairs power points had no power, the water supply to the evaporative cooling had been cut off when the hot water service was installed. However, although these things were mildly annoying, one phone call to our project manager and they were fixed quickly and at no cost, which was great.

Overall our experience with extensions unlimited was excellent and we love our ‘new’ house. The extension was good value for money, was a high quality finish and has completely changed the way we live and our quality of living. Thanks to the extensions unlimited team for making it so easy for us!

Morgan Family
“The Project Manager organized the tradesman and his team finished the construction work smoothly – well before the due date. He was great in helping us decide the colour of the render for the outside of the house which we are extremely satisfied with.”

Dear Extensions Unlimited,

We are writing to express our gratitude to your company for the efforts your team has placed in the renovations of our home. We highly praise the team involved, in particular appreciating the help from your design team and Project Managers.

Always available when we needed to contact him during the designing and building process, your designer answered all of our questions and provided us with many ideas that suited our taste. He was lovely to work with and did a great job at designing the house.

The Project Manager organized the tradesman and his team finished the construction work smoothly – well before the due date. He was great in helping us decide the colour of the render for the outside of the house which we are extremely satisfied with. Family and friends that come past have commented on the difference between the old and new house – all of which compliments to your team.

Overall your team is friendly, reliable and easy to talk to – we are very pleased with the final result.

Please send our regards to your team and if possible, reward them because they deserve it!

We will definitely be recommending you to our friends in future.

Thanks again for your help.

Truong Family

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